Online Dispute Resolution

In compliance with the applicable legal provisions, we inform our valued customers that:

The European Union has created a website that supports consumers to submit their complaints about any dispute in which they are involved.

You can access https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage and expose your complaint.

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigation in the Courts.

Alternative dispute resolution is available to all consumers. If you are not satisfied with any product or service provided by Charmerural Lda., you can turn to a consumer dispute resolution entity, which is, as a rule, less expensive, less formal and faster than the judicial.

Charmerural Ltd. makes available the websites of some of these entities that may help you to present your arguments:

National Center for Information and Arbitration of Consumer Disputes.

Lisbon Consumer Dispute Arbitration Center

Consumer Dispute Arbitration Center of Ave, Tâmega and Sousa

Center for Consumer Information, Mediation and Arbitration (Consumer Arbitration Court)

Algarve Consumer Dispute Information, Mediation and Arbitration Center

Coimbra District Consumer Dispute Arbitration Center

Porto Consumer Information and Arbitration Center

Consumer Dispute Arbitration Center of the Autonomous Region of Madeira