Shipping and Payment

Charmerural ships to all European Union countries.
See Shipping restrictions bellow.

Free shipping

Free shipping on orders, from Monday to Friday, to mainland Portugal, with a value equal to or greater than 75 euros.

Shipping Fees / Postage

Shipping costs are applied to order. The exact price of each shipment depends on the delivery location, the weight of the order and the selected delivery time (for example, deliveries on Saturdays have an extra cost).

Order reception:

We can only fulfill the delivery of an order if the delivery address is for a residence or an office located in a country of the European Union.

To receive the order it is necessary to guarantee someone at the address. Deliveries are made on weekdays from 9 am to 7 pm and on Saturdays (in this case exclusively in mainland Portugal) from 9 am to 1 pm.

In some territories it may be necessary to clear the customs of the products, this responsibility is the responsibility of the Customer.

Delivery times

After confirmation of payment, orders will be shipped. Payment confirmation time will depend on the selected payment option.

We only process orders on business days.

We usually ship orders on the same day we receive confirmation of payment (if confirmation arrives before 3 pm), however, exceptionally, we may take up to 7 working days to ship the order, due to delays due to circumstances of time, availability or others.

The delivery time will also depend on the location of the delivery address.

Shipping restrictions

We do not ship to PO Boxes or to countries outside the European Union.

Within the European Union we do not deliver to the following territories: Island of Helgoland and territory of Busingen, Federal Republic of Germany, Ceuta, Canary Islands, Balearics and Melilla, Kingdom of Spain, Livigno, Campione d’Italia and national waters of Lake Lugano of the Italian Republic, the territories of the French Republic referred to in Article 349 and Article 355(1) of the Treaty on the Functioning of the European Union, Monte Atos of the Hellenic Republic and the Aland Islands of the Republic of Finland.

Charmerural Ltd. is not responsible for restrictions on the entry of goods/products into certain territories, nor for the existence of customs limitations. Any amounts (fees, taxes, customs duties or others) inherent to the introduction for consumption, customs clearance or retention at customs in the country/territory, are the sole responsibility of the customer, and there are no indemnities and/or returns of any kind.

In island shipments and out of Portugal, the weight of the order cannot exceed 30Kg.

Payment methods

The payment methods that Charmerural Lda. accepts are: Paypal, credit card, and MBWAY. Other payment methods than those mentioned will not be accepted. If you pay by any other means, Charmerural Lda. is not responsible for loss of payment or any other damages arising therefrom.